FAQS

Experience Air Conditioner Services Like Never Before

Please keep in mind that the information found on our website is provided for free and Ricky Crum Services of League City, TX does not assume any liability resulting from the information we provide.


We hope this information helps, but please note that these are just rough guidelines, and not all possible situations are covered. Your HVAC system should always be inspected and repaired by a trained technician. We offer warranties on all new equipment.

  • 1. What does HVAC stand for?

    Heating, Ventilation, and Air Conditioning

  • 2. Are HVAC contractors regulated by the state?

    Yes, the State of Texas requires that all HVAC contractors be licensed and all technicians be registered with the State.


    The State also requires that licensed contractors be insured to protect both the consumer and the contractor.

  • 3. How is the efficiency of heating and cooling systems measured?

    When purchasing ANY cooling and heating equipment, ALWAYS ask about its efficiency ratings.


    These ratings tell you how efficiently the unit uses fuel (electricity, gas, or oil) and in turn can cost or save you a lot of money in the long run.


    The most frequently used ratings are:


    SEER (Seasonal Energy Efficiency Ratio): This tells you the amount of cooling your system will deliver per dollar spent on electricity and can range from 14 to 25.


    The higher the SEER rating, the more efficient the system will be and the less it will cost to operate in the long run.


    AFUE (Annual Fuel Utilization Efficiency Ratio): This measures the percent of heat produced by a furnace for every dollar of fuel consumed.


    The higher the rating, the lower the fuel costs. All furnaces produced today have a minimum of 85% and go up to a 95% high-efficiency unit.


    Keep in mind that furnaces that are 10-15 years old may fall below this minimum and may be costing you a significant amount of money to operate.


    ENERGY STAR: An Environmental Protection Agency designation attached to HVAC products that meet or exceed guidelines established by the government for high-efficiency performance.

  • 4. How are the sizes of heating and cooling systems measured?

    The size of a heating and cooling system is based on the amount of square feet it can cool or heat and are sized by tonnage.


    One (1) ton equals 12,000 BTU/H (British Thermal Units per Hour). Residential systems range from 1 to 5 tons.

  • 5. Is my HVAC system the correct size?

    Contrary to popular belief, there is no rule of thumb for sizing a system to a home.


    Things like the size of the house, climate, the number and type of windows installed, insulation, and even the number of people living in the house are some of the many factors used in determining what tonnage system should be installed.


    Always keep in mind that when it comes to HVAC systems, bigger is not always better.


    If your system is too large, it will deliver less comfort, cost more to operate, and will be less efficient.

  • 6. What is the difference between R-22 and R-410A refrigerant?

    Simply put, R-410A is environmentally friendly compared to R-22.


    Due to its effect on the ozone layer, the United States Environmental Protection Agency (EPA) is phasing out R-22 refrigerant and it is being replaced by an environmentally friendly refrigerant, R-410A.


    The EPA has drastically reduced the production of R-22, causing the cost to skyrocket, and intend to entirely ban production of R-22 by 2015.


    This, however, does not mean that you need to rush out and buy a new system that uses R-410A refrigerant.


    You can continue using your R-22 system, but make sure to properly maintain your system as it minimizes the risk of mechanical breakdowns or refrigerant leaks.


    Though, if your system is over 10 years old or repair costs are outweighing replacement costs, you may want to consider replacing it now rather than later. Why, you ask? Since R-410A has a much smaller carbon footprint, it does not harm the ozone layer like R-22 does. Even with your system being only 10 years old, you may save a significant amount of money on your energy costs by replacing it with a newer, more efficient system.

  • 7. Should my thermostat be set to "Auto" or "On"?

    There are advantages to both settings, so it is really your personal preference.


    When setting the thermostat to "Auto," the fan will operate only when the temperature requires it. This is the most commonly used and most efficient setting.


    However, when the thermostat is set to "On," the fan will continuously operate causing better filtration and the constantly circulating air results in an even temperature throughout your home.

  • 8. At what temperature should I set my thermostat?

    Temperature settings depend on the time of year, the ever changing humidity levels, and of course, your personal preference. In the summer, the average temperature setting is 74°-78° and 68°-72° in the winter months.


    Try and avoid the possibilities of drastic temperature changes when you leave your house. Do not set your temperature more than 5° warmer or cooler than your desired temperature.


    This will ensure that your system will not have to work as hard to achieve the desired temperature setting.

  • 9. What air temperature should my air-conditioning system produce?

    Most air-conditioning systems today are designed to achieve an optimal temperature differential of 20°.


    This is to say that in a perfect world, on a warm, dry day, if the temperature of the air going into the return air is 80°, after running for at least 15 minutes, the exiting supply air should be about 60°.


    We hope to always see a 15°-20° temperature differential since things such as the outdoor temperature and humidity levels play a major role in affecting your system's temperature differential.

  • 10. Should I close the registers and doors to areas of the home that I don't use on a regular basis?

    No. Every system is designed to cool a certain number of square feet.


    By closing registers and doors in certain rooms, you disrupt and decrease the systems' airflow and efficiency. Therefore, your system will have to work harder to cool less space, making it cycle more and become less efficient.

  • 11. Can shrubs or flowers be planted around an outdoor unit?

    Yes, depending on the size of the plant and how close it is to the unit. Small shrubs and plants should be planted no closer than 18 inches to the unit.


    Do not plant any large trees, bushes, or plants of any kind that will obstruct the air flow to the unit.


    Plants that frequently shed leaves or flowers should be avoided as well as the loose leaves and flowers may be sucked up into the unit's coils restricting air flow.


    (The same holds true for pet hair!) Air flow obstruction or restriction will cause excessive heat load on the system resulting in a premature failure or diminished system capacity.

  • 12. What regular maintenance do heating and cooling systems need and how often?

    The most important part of HVAC maintenance is ensuring air flow.


    The key to ensuring your system is working properly and efficiently is keeping your system free of dust, dirt and debris.


    You should change your filters regularly; keep outdoor units clear of debris, clutter and weeds; use caution with weed trimmers around your outdoor unit to prevent damaging control wiring; keep pets away from the outdoor unit as well since pet urine, pet hair, and chewed wires can cause expensive damage.


    We also recommend having your HVAC system professionally maintained twice a year; your air-conditioning system in the spring, and heating system in the fall.


    This not only ensures maximum efficiency, it enables us to foresee any possible problems that may occur in the near future and possibly fix them before they become more expensive repairs.

  • 13. How often should I replace my filters?

    A clogged air filter can create costly problems for your heating and cooling system, so we recommend you replace your 1" filters every month.


    Depending on your system, it may take a larger 4" or 5" media filter which should be changed every 6 months during your preventative maintenance check.


    Regular filter replacement helps your heating and cooling system operate at peak performance and also improves indoor air quality.


    It also ensures proper air flow and keeps your home free from dust, allergens and germs.

  • 14. What do troubleshooting / diagnosis mean?

    When your AC and heating system is not working properly, we first need to thoroughly inspect the system in order to identify the problem, or what we refer to as troubleshooting or diagnosing a system.


    A typical diagnosis will take approximately 30 minutes to one hour and once this is done, we will let you know what the problem is and what repairs, if any, need to be done to ensure that your heating and cooling system is working properly and as efficiently as possible.

  • 15. How long will repairs take?

    Depending on the repair it can take just a few minutes or a few hours. We always try to get your system working as soon as possible and the same day. Once a diagnosis is made, we will be able to give you a better estimate of a repair time-frame.

  • 16. How much will repairs cost?

    No need to worry about "sticker shock" here. We offer fair, upfront pricing.


    Our technicians will diagnose your problem, explain your options and inform you of the cost upfront. You will always know the cost of the repair before any work begins.

  • 17. Is there anything I should check prior to calling for service?

    Yes. Check that the breakers and disconnects are turned on. If anyone has been in your attic recently, make sure they didn't accidentally turn the power off to the unit – some homes have a regular light switch as the power switch to the unit.


    Also, be sure that your thermostat is set correctly and make a note of any strange smells or noises.

  • 18. How do I reset a tripped breaker?

    Most electrical panels are located in the garage, closets, hallways, or the outside walls of your home.


    When you open the panel, you should see a breaker that is neither in the ON nor OFF position.


    This is your tripped breaker. Push the switch to the off position and then back to the on position. It is normal to hear a small pop after the breaker is reset.


    If the breaker continues to trip, you may have other electrical issues that need to be addressed.

  • 19. How do I know whether I should replace or repair my HVAC equipment?

    Every customer's needs, financial status, and HVAC problems are all different, but here are a few guidelines to keep in mind:


    The age of your current system. Today, any system that is ten years or older is probably behind the times in efficiency


    Does your current system provide the level of comfort you want? There is a growing difference between "builder grade" and consumer choice in what a system can offer in terms of comfort and convenience


    How much will the repairs cost, and how many potential repairs will you need in the future? Is keeping an older system operational worth the time, the money and the inconvenience? Sometimes the repair costs will outweigh the costs of replacing your system


    At Ricky Crum Services, we can work with you to ensure that you make the most advantageous decision in repairing or replacing your heating and cooling system.

  • 20. What are the potential dangers of operating your HVAC system with a cracked heat exchanger?

    A cracked heat exchanger will most likely allow carbon monoxide to escape into your home. This is an extremely dangerous situation to have, because the effects of carbon monoxide poisoning may be gradual and undetected.


    Carbon monoxide is a colorless, odorless, and tasteless gas that can impair your brain function, impact your health, and can even cause death by asphyxiation.


    Cracks in a heat exchanger are usually caused by the natural heating and cooling cycles of your system. A furnace that is being overworked or stressed is more likely to have a premature breakdown and / or cracks.


    We suggest having your furnace professionally inspected and maintained before using it and installing a carbon monoxide detector in your home.

  • 21. If an outdoor unit needs to be replaced, should the indoor unit be replaced as well?

    Absolutely! HVAC systems are designed to operate as a complete, matched system.


    In order to get the most out of your system, you should replace the full air-conditioning or heating system.

  • 22. How much does a new HVAC system cost?

    Due to the many different makes, models and customer needs, price is an issue that can only be solved by doing a thorough evaluation of your home and existing equipment.


    At Ricky Crum Services, we offer free estimates for equipment replacement and when it comes down to it, fair pricing for quality work.


    Since our name is on it too, we guarantee a quality, hassle-free installation.

  • 23. Why is it important to choose a reliable company?

    With so many different companies in the HVAC industry today, it is imperative that you find a solid, reliable company, such as Ricky Crum Services.


    We will always provide you with quality work for a fair price! Keep in mind that you are spending a lot of money on repairs or replacement of equipment and the last thing you have to worry about is if it was done right!


    As a BBB-accredited company, we will provide you with reliable, quality work and a personal experience that larger companies cannot guarantee!

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